This fall will see a big change in our train store hours. We have decided that our week day hours will be discontinued, effective September 4, 2007.
We have always prided ourselves in promoting and delivering good customer service, and in reviewing our position feel that we can best continue this high level of service by being open continuously on weekends with knowledgeable staff there to serve you. Our web site will continue to be improved and added to, and we are always just an email away for advice, product information and pricing. As well, we will continue to attend train shows and post them on the site--if you would wish product brought to any show for a pickup we will be more than happy to make those arrangements.
It is our plan to redo the current web site to make it even more user friendly for ordering products for shipping. If you are one of our customers that can only make it to our location during the week, please send us an email and we will try to work out special arrangements. As more and more people are making use of the K-W after hours location during the week, we will be continuing to have that available Monday to Thursday in that area.
We welcome your comments on this upcoming hours change. If you feel that this move does not live up to your expectations of our store, in any way, please let us know. We want to ensure that you continue to receive the highest level of service.